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Statement of commitment
Accessibility plan
Accessibility policies
Customer service
Information and communications
Employment
Training
Procurement
Programs and services
More information
Statement of Commitment
Flexiti is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements.
Accessibility Plan
This 2023-2026 Accessibility Plan outlines the policies and actions that Flexiti put in place to improve opportunities for people with disabilities.
Accessibility Policies
Flexiti has implemented accessibility policies to govern how Flexiti achieves or will achieve accessibility through meeting the requirements of Accessibility for Ontarians with Disabilities Act and related Standards. When requested, these policies will be available to the public and will be provided in an accessible format.
Customer Service
Flexiti is committed to providing accessible customer service to people with disabilities. We will continue to provide services to customers with disabilities at the same level of quality and timeliness as others. In the event of a service disruption, we will notify the public of the service disruption and alternatives available.
Information and Communications
Flexiti is committed to meeting the communication needs of people with disabilities.
We will consult with people with disabilities to understand their information and communication needs
We will ensure existing feedback processes are accessible to people with disabilities upon request.
We will ensure all publicly available information is made accessible upon request.
We will ensure all websites and content conform to the Web Content Accessibility Guideline (WCAG) 2.0, Level AA.
Employment
Flexiti is committed to fair and accessible employment practices.
When requested, Flexiti will accommodate people with disabilities during recruitment and assessment processes and when they are hired.
We will ensure the accessibility needs of employees with disabilities are recognized if Flexiti is using performance management, career development, and redeployment processes.
We will provide employees with disabilities with individualized emergency response information when necessary.
We will work to prevent and remove other accessibility barriers identified.
Training
Flexiti will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers, and other staff members. Flexiti’s employee training plan specific to accessibility requirements is available upon request.
Procurement of goods, services, and facilities
Flexiti is committed to being responsive to the needs of all its customers, employees, and visitors. To do this, we recognize the diverse needs of our customers, employees, and visitors and will respond by striving to provide services and facilities that are accessible to all.
Flexiti is committed to promoting, providing and maintaining an environment where respect and dignity is demonstrated at all times. When procuring services and facilities, Flexiti will incorporate accessibility features as necessary.
Design and delivery of programs and services
Flexiti will develop a strategy and process for persons requesting accessible formats and communications supports related to information about Flexiti services. Flexiti will consult with the person(s) on their accessibility needs and develop a process for responding to requests. Flexiti will incorporate language into marketing materials stating that accessible formats may be made available on request.
More information
For more information on this Accessibility Plan or to share feedback, please contact us at:
Email: compliance@flexiti.com
Phone: 1-877-259-3745
Via mail to the following address:
Flexiti Financial Inc.
ATTN: Compliance Department
5700 Yonge Street
Toronto, ON M2M 4K2